CLAIMS PROCESS

Filing an insurance claim can be one of the most stressful moments in a client's life. DeCotis is committed to making this process seamless and straightforward.

HOW TO FILE A CLAIM

As your partner, we understand that helping a client navigate the claims process can be challenging. To streamline your experience, we’ve outlined the essential steps for reporting a claim to DeCotis Specialty Insurance and what to expect along the way. Our dedicated team is committed to providing prompt and efficient service, guiding you and your clients every step of the way.

THE DECOTIS CLAIMS PROCESS

We know that timely and accurate claims handling is essential. To ensure a smooth process, please follow these steps when reporting a claim to our team.

Review the Client’s Policy

Before submitting a claim, review the client's insurance policy to ensure compliance with specific reporting requirements. Some policies require written notice by certified mail, while others may allow email submission or direct reporting to the carrier.

Submit the Claim Notification

Send the claim notification and all supporting documents to claims@decotis.com.

• Property and General Liability policies:
Complete an ACORD Property or General Liability Claim Notification Form and include all relevant documentation.

• Professional Liability and other Non-Property and Casualty policies:
Refer to the client’s insurance policy for detailed reporting instructions and the carrier’s contact information.

What to Expect After Submission

Once we receive the claim notification, these are our next steps:

• DeCotis’s claims team will initiate the process, which may include notifying the carrier, requesting additional details, or assigning an adjuster.

• DeCotis or the carrier will send you (or the client) an acknowledgment within 24–48 hours. If you do not receive confirmation within this timeframe, please contact our office immediately.

Need Assistance?

DeCotis’s dedicated claims team is here to help you with any issues or questions throughout this process. There are two ways you can contact us:
• Call 401-351-0066
• Email the Claims Team

Does DeCotis Deliver? Hear From Our Agency Partners.

The thing I love the most about DeCotis is the close-knit, family-like culture where relationships go beyond just work. With DeCotis, you’re not just another agent—you’re part of the family. Trusted expertise, personal attention, and genuine care every step of the way.

DeCotis is by far the most responsive of the carriers we work with and the most willing to work with the agents. Whether it’s simple acknowledgement on submissions, binder/invoice turnaround, or simple service requests, the service is second to none.

The DeCotis team is everything you hope for in a partner—attentive, collaborative, and always a step ahead. Their service goes beyond responsiveness; it’s the kind of relationship built on trust and a shared commitment to doing things right.

We have been working with DeCotis for nearly a decade and have experienced nothing but excellent service. Their responsiveness, customer service, and expertise in the industry set them apart from other brokers. We look forward to continuing our partnership for many years to come!

Use the Power of Decotis to Be Your Clients’ Hero